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Magna Carta College Customer Service Excellence
Magna Carta College

Customer Service Excellence

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Distance Learning

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Introduction

This course aims to develop the knowledge, skills and behaviours of those engaged in the customer service interface by putting customers at the core and using customer service concepts and methods as actionable strategies for improving organisational and practitioner delivery in context to achieve service excellence.

It also provides a blueprint for effective personal development into the role of a customer service manager.

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