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Acudemy Customer Service Online Course
Acudemy

Customer Service Online Course

London, United Kingdom

1 Hours

English

Full time

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GBP 20 / per course *

Distance Learning

* course price: was £35.00, now £20.00

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Introduction

CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.

But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

CourseModule NumberModule NamePass % Required
Customer Service1About the Course70
Customer Service2What is Customer Service70
Customer Service3The Goals of Great Customer Service70
Customer Service4Discovering and Understanding Customer Needs70
Customer Service 5Delivering Maximum Levels of Customer Service70
Customer Service 6Making Customers Feel Great from the Start70
Customer Service 7Communication Skills70
Customer Service 8Non-verbal Communication and Body Language70
Customer Service 9Dealing with Customer Complaints70

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

About the School

Questions

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