Discover the fundamentals of content design. Learn about user-centred content that's easy for everyone to understand and access.
Learn how to apply user-centred design methods to enhance your digital content
In this course, you’ll get to grips with the main concepts of effective user-centred content design.
You’ll develop your skills and confidence in designing content that is accessible, backed by user research and written in plain English.
As you explore the role of the content designer, you’ll learn the value of journey mapping and prototyping and how to use data to improve and iterate your content.
You’ll also learn how content designers work across government and the public sector and have the opportunity to exchange tips and best practices with other learners on the course.
When would you like to start?
Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts.
Date to be announced
Who is the course for?
This course is designed specifically for new content designers or for those who work in roles that involve content design.
The principles and ideas covered in the course will be useful for content professionals across all sectors.
What software or tools do you need?
To take part in this course, you’ll need to be able to access video and audio content (or you can use transcripts).
Who will you learn with?
Jane Wilkinson
Content Designer, Department for Work and Pensions. Part of the cross-government content community. GDS Content Campus peer learning alumna. Training and workshop designer.
Nigel Jones
Content designer and trainer. Currently at DfE. Previously, Lead Content Designer at HM Prisons and Probation Service (HMPPS).
Who developed the course?
Government Digital Service
The Government Digital Service (GDS) leads the digital transformation of government.
We work with departments to help them with their own transformation, building platforms, standards, and digital services. Together, we work to make public services simpler and better.
We are agile and put user needs first.
We run GOV.UK – the best place to find government services and information. We also build platforms like GOV.UK Verify, GOV.UK Notify and GOV.UK Pay.
Learn on FutureLearn
Your learning, your rules
Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
Experience the power of social learning, and get inspired by an international network of learners
Share ideas with your peers and course educators on every step of the course
Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
As you work through the course, use notifications and the Progress page to guide your learning
Whenever you’re ready, mark each step as complete, you’re in control
Complete 90% of course steps and all of the assessments to earn your certificate